Remote Support

Instructions:

  1. Enter the invitation code provided
  2. Download the file and then run it
  3. You will be presented with a dialogue “Do you want to allow this file to make changes to your machine” – select “Yes”.

Please have your Mac password ready, as you may be asked for it more than once.

Part 1: Download and open

  1. In Safari, enter the invitation code I gave you and click “Allow” to download the file.
  2. Click the smiley face icon at the bottom of your screen. This opens Finder.
    The Finder icon
  3. Click Downloads on the left. Double click the folder starting with getscreen.me, then double click the file inside it.
  4. A warning will appear. Please click the blue “Open” button.

Part 2: Let me see your screen

  1. A message about screen recording will appear. Please click “Open System Settings“.
  2. Find Getscreen in the list and switch it on. It should look like this:
    Getscreen switched on in System Settings
  3. If you’re asked for your password, please enter it.

Part 3: Let me use your mouse and keyboard

  1. Click “Open Accessibility Permissions“. If you see the message below, please click “Later“.
    The message with the Later button
  2. Find Getscreen in the list, switch it on and enter your password if asked.

Can’t find the settings? Click the Apple logo at the top left of your screen, then System Settings, then Privacy & Security on the left. The screen recording setting (part 2) and Accessibility (part 3) are both on that page. On older Macs, System Settings is called System Preferences.

I can see your screen but can’t move your mouse? That means part 3 isn’t switched on yet. Please follow the steps just above and switch on Getscreen under Accessibility.