Social Media Management Terms

These terms apply to all Social Media Management services provided by Therapy Webgenie.

By proceeding with this service, you confirm that you have read and agree to the terms below.


1. Service Overview

Therapy Webgenie provides a fully managed social media content service for therapists, clinics and coaches.

This includes:

  • content planning
  • topic generation
  • post creation
  • branded graphic templates
  • scheduling and publishing
  • automated monthly performance updates

The exact number of posts and platforms managed depends on the selected plan.


2. Plans and Posting Limits

Content is delivered in line with your selected package.

Social Essential

  • 8 posts per month
  • up to 2 platforms

Social Enhanced

  • 12 posts per month
  • up to 3 platforms

Social Premium

  • 16 posts per month
  • up to 5 platforms

Posts are distributed strategically across the selected platforms and may be adapted in format and wording to suit each platform.

The same content theme may be repurposed appropriately across multiple platforms.


3. Minimum Commitment

All social media plans are subject to a 3-month minimum commitment.

After the initial 3-month period, the service continues on a rolling monthly basis.

Cancellation thereafter requires 30 days’ notice.


4. Platform Access

The client is responsible for providing the necessary admin or manager access to the selected social media platforms.

Therapy Webgenie cannot begin posting until access has been granted.

Any delays in access may delay the start date.


5. Approval and Publishing

Unless otherwise agreed, the first month of content may be submitted for approval before publishing.

Once the service is live, ongoing content may be published automatically according to the agreed schedule.

If the client requests approval before every post, this must be agreed in advance and may be subject to additional charges.


6. Content and Imagery

Content is created based on the information provided during onboarding, your website content and your selected services.

Imagery may include:

  • branded text graphics
  • client-provided logos or photos
  • website imagery
  • design templates
  • platform-appropriate graphics

Therapy Webgenie reserves the right to use professionally designed branded templates and repurposed content themes where appropriate.


7. Performance Expectations

Social media management is intended to support visibility, trust and ongoing online presence.

No guarantees are made regarding:

  • follower growth
  • reach
  • engagement
  • enquiries
  • leads
  • sales

Results vary depending on audience, platform and market conditions.


8. Client Responsibilities

The client remains responsible for:

  • replying to comments
  • replying to direct messages
  • handling booking enquiries
  • handling any clinical or professional advice requests
  • ensuring all business claims and credentials are accurate

Therapy Webgenie does not engage in client conversations on your behalf unless separately agreed.


9. Changes to Services or Platforms

Changes to selected services, branding, tone or platforms should be requested in writing.

Requests outside the selected plan limits may require an upgrade.


10. Right to Refuse Content

Therapy Webgenie reserves the right not to publish content that may be:

  • misleading
  • inaccurate
  • non-compliant
  • clinically inappropriate
  • reputationally damaging

11. Service Changes

Therapy Webgenie reserves the right to improve, update or amend the service structure, templates or automation processes where necessary to maintain quality and scalability.