Last updated: 27 August 2026
These Terms and Conditions (“Terms”) govern paid website, hosting, maintenance, SEO and related services supplied by Therapy Webgenie, a trading name of Truly Empowered Ltd. (“Therapy Webgenie”, “we”, “us” or “our”). They apply when they are incorporated into a proposal or order, or when you accept a service as described in the Acceptance and order of precedence section below.
Visiting the public Therapy Webgenie website does not by itself create a contract to purchase our services. Our Privacy Policy and Cookies Policy apply to use of the public website.
The services provided are limited to those described in the relevant proposal, order, written agreement or clearly agreed email scope. Additional work, including updates, maintenance or content changes outside that scope, may be charged separately and will require agreement.
Depending on the agreed service, work may include domain handling, managed WordPress design and hosting, migration of agreed Client Materials into the managed service, responsive layouts, forms, newsletter integration and analytics. A reference to content migration means moving agreed Client Materials into the managed service; it does not mean transferring a complete WordPress installation out of the managed service.
The client agrees to provide all necessary materials, feedback, and resources in a timely manner to facilitate the smooth completion of the project. Delays in providing these may result in extended project timelines or additional fees. The client is responsible for ensuring that all content provided is accurate and does not infringe on any third-party rights.
Nothing in these Terms excludes or restricts any statutory right or remedy that cannot lawfully be excluded or restricted. Different statutory rules may apply depending on whether you contract mainly for business purposes or as a consumer.
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. You expressly agree that Therapy Webgenie is not responsible for any loss or damage arising from the submission of false or inaccurate information.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. You expressly agree that Therapy Webgenie cannot accept any liability for loss or damage arising out of such cancellation.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Section “Availability, Errors and Inaccuracies” is without prejudice to existing statutory rights.
Website design prices and monthly hosting amounts are shown on our pricing page at https://www.therapywebgenie.com/pricing/ and in the applicable proposal or order. Published prices may change, but a price change to an ongoing subscription is governed by the Fee Changes and Changes sections below.
Some services are billed on a subscription basis (“Subscription”). You will be billed in advance on a monthly billing cycle. At the end of each billing cycle, the Subscription renews subject to any change properly notified under these Terms. You may cancel as set out in the Cancellation & Refunds section.
A valid payment method is required. You must provide accurate and complete billing information and authorise Therapy Webgenie to charge the fees properly due through the payment method you provide. If automatic billing fails, Therapy Webgenie may issue an electronic invoice for payment by the stated deadline.
To cancel a monthly recurring service, please submit our cancellation form at https://www.trulyempowered.com/cancelwebsite at least 10 days before the first day of the following month. We will acknowledge receipt in writing. An email or contact-form message asking to cancel will be treated as a request for the cancellation form unless we expressly confirm in writing that the cancellation itself has been accepted. The timing and charges for monthly recurring services are set out below.
If you cancel the project within 14 days of payment and before any work has commenced, you are entitled to a full refund. Refunds will be processed within 14 days of receiving your cancellation request.
If you choose to terminate the project after work has begun, you agree to compensate us for all hours and resources expended up to that point, including any non-refundable expenses incurred on your behalf (e.g., third-party services, licenses, or materials purchased specifically for your project). The balance of any advance payment, after deduction of these costs, will be refunded within 30 days of termination.
If more than 14 days have passed since you commissioned the work and no progress has been made due to your inaction (e.g., failure to provide necessary content, complete requested forms, or maintain communication), no refund will be issued under any circumstances. Continued delays caused by you may also result in additional fees for rescheduling or restarting the project.
You may cancel any monthly recurring service (e.g., hosting, maintenance) at any time, provided that you notify us at least ten (10) days before the first of the upcoming month. If notice is provided within this timeframe, the service will be terminated at the end of the current billing period, and no further charges will be incurred. If notice is given less than ten (10) days before the first, the service for the following month will proceed, and you will be responsible for that month’s payment.
In the event of unforeseen circumstances beyond our control (e.g., natural disasters, government actions, internet outages, or other force majeure events), we may need to delay or suspend the project. In such cases, both parties will work together to establish a revised schedule. No refunds will be issued for delays caused by force majeure.
If there is a dispute about cancellation or a refund, both parties will first try to resolve it through good-faith negotiation. They may agree to use mediation. If the dispute is not resolved, either party may use the courts as set out in the Governing Law and Complaints & Disputes sections below.
Changes to these cancellation and refund terms are governed by the Changes section below. They operate prospectively and do not remove rights or obligations that have already accrued.
Therapy Webgenie’s managed website service provides ongoing use of a website hosted, configured and maintained within our managed environment. It is not the sale or delivery of a complete, ready-to-transfer WordPress installation.
If you leave, you may obtain, copy and reuse your Client Materials and relevant client data. There is no buyout fee for taking your Client Materials. Your new provider may use those materials and data to recreate the website using its own hosting, software, licences and configuration. We will not obstruct that process and, where material is held solely by us, will provide it separately where it is reasonably available, reasonably practicable or legally required.
We do not provide, transfer or migrate the complete managed installation as a whole. This means we do not supply a deployable clone or backup containing the combined website files, complete database, platform configuration, agency-held subscription entitlements or licence keys, or reusable Therapy Webgenie components. Administrator, Editor or other website access does not give permission to create or deploy such a clone or export.
This does not restrict your right to exercise rights granted directly under an applicable third-party or open-source licence, or our obligation to return, provide or delete personal data or other information where you are legally entitled to require it. Those materials can be dealt with separately without transferring the complete managed installation. Your new provider is responsible for recreating the website and for moving any email accounts associated with your domain.
Therapy Webgenie reserves the right to refuse service to any individual, website, or blogs that contain offensive, obscene, hateful, malicious content or any other reason.
The level of website access included in your service is stated in your proposal, order or service description. WordPress Administrator access is not included as standard with the fully managed service and, where agreed, is subject to the Administrator Access Waiver.
If an act or omission by you or a third party using access you authorised directly causes damage, loss of functionality or additional support work, the reasonable time required to investigate and repair that issue may be charged at £85 plus VAT per hour, with a one-hour minimum, to the extent the work is outside any time included in your current care plan. We will normally agree chargeable work with you before it begins, except where urgent action is reasonably required to protect the website, data or hosting platform.
Therapy Webgenie, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle. Therapy Webgenie will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective. Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
“Client Materials” means text, photographs, video, audio, logos, branding, documents, data and other material that you supply and own, control or are authorised to use, together with material that you owned or controlled before it was supplied to Therapy Webgenie. You retain the rights you hold in Client Materials and may copy and reuse them if the managed service ends. You are responsible for ensuring that you have permission to supply and use them.
Where Therapy Webgenie creates project-specific content as a paid deliverable, the applicable proposal, order or written agreement determines ownership and permitted use. Copyright is not assigned unless an assignment is expressly recorded in writing and signed by or on behalf of the copyright owner. Nothing in these Terms gives either party rights in material that the other party does not own or have authority to license.
“Therapy Webgenie Materials” means templates, reusable layouts, code, styles, components, tools, processes, documentation, build methods and platform configuration that Therapy Webgenie owned or was entitled to use before the project, or developed independently for reuse across its managed service. To the extent Therapy Webgenie owns those materials, they remain Therapy Webgenie Materials. This definition does not include Client Materials or third-party materials.
While the relevant service is active and paid for, Therapy Webgenie grants you a non-exclusive licence to use the Therapy Webgenie Materials only as incorporated into and necessary to use your managed website. That licence does not transfer the underlying reusable materials or permit extraction of the complete managed installation.
“Third-party licensed materials” include WordPress, plugins, themes, fonts, stock media, integrations and other materials supplied under a third party’s or open-source licence. They remain subject to their own licence terms. Therapy Webgenie does not claim ownership of them and these Terms do not restrict rights granted to you directly under their applicable licences. However, Therapy Webgenie’s agency subscription entitlements, account access, support benefits and licence keys are not transferred to you or to a new provider.
Our Service may contain links to third-party web sites or services that are not owned or controlled by Therapy Webgenie. Therapy Webgenie has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Therapy Webgenie shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Unless your proposal, order or another written agreement says otherwise, the website will include a reasonable footer link identifying Therapy Webgenie as the website provider. You must not remove or alter that attribution without prior written agreement. The attribution does not give Therapy Webgenie ownership of Client Materials.
The website is supplied as a managed hosting and maintenance service. The access included in your plan is stated in your service description. WordPress Administrator access is not provided as standard because Therapy Webgenie manages maintenance, updates, security and platform configuration; where it is agreed, the Administrator Access Waiver applies.
Changes to packages and subscription prices are governed by the Fee Changes and Changes sections below.
Post-launch, clients have 30 days of support, with options to subscribe to ongoing maintenance Care Plans ensuring website functionality and security.
Either party may terminate a monthly recurring service by giving the notice stated in the Cancellation & Refunds section. Amounts properly due for services already supplied, approved work in progress and non-refundable third-party costs remain payable.
Therapy Webgenie may suspend or terminate a service for a material breach, non-payment, unlawful use, or a material security or platform risk. Where it is reasonable to do so, we will explain the issue and give you an opportunity to remedy it first. We may act immediately where urgent suspension is reasonably necessary to protect the website, personal data, the hosting platform, other customers or comply with law. Refunds, if any, will be dealt with under the Cancellation & Refunds section and applicable law.
When the managed website service ends, website credentials supplied as part of that service, including Administrator access, will be withdrawn. You are responsible for arranging replacement hosting, website and email services. Your right to obtain and reuse Client Materials and relevant client data, and the boundary around the complete managed installation, are set out in Managed websites and moving to another provider.
Terms which by their nature are intended to continue after termination, including accrued payment obligations, confidentiality, materials and intellectual-property rights, data-return obligations, liability provisions and dispute terms, will continue to apply.
You agree to defend, indemnify and hold harmless Therapy Webgenie and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.
Although there are limitations to the guarantees we can provide, your satisfaction is very important to us. Please read and understand our limits of liability before ordering services.
In no event shall Therapy Webgenie, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
You expressly agree that your use of, or inability to use, the functions contained in these webpages or the Internet website is at your sole risk. The functions of the webpages and the Internet website created for you are provided “as is” and “as available” for your use, without warranties of any kind. The entire risk as to the quality and performance of the webpages and website is with client.
To the extent not prohibited by law, in no event will Therapy Webgenie be liable to the client or any third party for any damages, including, but not limited to, any lost profits, lost savings, loss of data, business interruption, or incidental, consequential or special damages arising out of the operation of or inability to operate these web pages or website, however caused, even if Therapy Webgenie has been advised of the possibility of such damages.
Therapy Webgenie does not represent, guarantee or warrant that the functions contained in these webpages or Internet website will be free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and Therapy Webgenie disclaims any liability relating thereto.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Therapy Webgenie its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will Therapy Webgenie ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by Therapy Webgenie or any person for whom Therapy Webgenie is responsible, and even if Therapy Webgenie has been advised of the possibility of such loss or damage being incurred.
These Terms and any non-contractual dispute arising from them are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory right a party has to bring proceedings elsewhere.
A failure or delay in enforcing a right is not a waiver of that right. If a provision is held to be invalid or unenforceable, the remaining provisions continue in effect. The documents that form the agreement and their order of precedence are set out in the Acceptance and order of precedence section below.
The version of these Terms in force when you place an order or begin a service applies to that order or service. We may update these standard Terms prospectively. For a material change affecting an ongoing service, we will give reasonable written advance notice, normally at least 30 days, and state when it will take effect. A materially adverse change will not apply before the end of the current billing cycle, and you may cancel the affected ongoing service before it takes effect.
Non-material changes, including corrections, clarifications and changes needed to reflect law or the way an existing feature operates, may take effect when published. We will update the date at the top of this page and give notice where the change could reasonably affect you. Changes do not operate retrospectively to remove accrued rights or alter completed work.
A change to a specific proposal, order, project scope or price must be clearly agreed in writing by both parties. Email confirmation is sufficient unless the law requires a signed document.
Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and read more about the Cookies Policy before you use the Service. We comply with the UK General Data Protection Regulation (GDPR). All client and end-user data collected during the project will be handled in accordance with our Privacy Policy. The client is responsible for ensuring that their use of the website complies with all applicable data protection laws.
If you have any questions about these Terms, please contact us.
If you have any complaints or disputes, please contact us in writing via our contact form therapywebgenie.com/contact/. If after this, in the rare case there is still a dispute, both parties agree to attempt to resolve the matter through negotiation or mediation before pursuing legal action. If mediation fails, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
By paying for, signing or clearly confirming an order or service in writing, you accept the version of these Terms then in force. If you act for an organisation, you confirm that you have authority to do so.
Your agreement may include a proposal or order, agreed written variations, any applicable data-processing terms, an Administrator Access Waiver, and these Terms. If they conflict, the order of precedence is: (1) a specific proposal, order or variation clearly agreed in writing; (2) applicable data-processing terms for data-protection matters; (3) the Administrator Access Waiver for Administrator-access matters; and (4) these Terms. A specific written agreement overrides these standard Terms only to the extent of the stated variation.
Updates to these standard Terms are governed only by the Changes section above. Please contact us with questions through https://www.therapywebgenie.com/contact/.
